bgb88 Privacy
Policy

bgb88 is an internationally operating online betting and gaming platform that provides sports betting, live casino, slot games, fishing games, and related entertainment services. The platform is optimised for adult players in Bangladesh and all services are delivered in English.

As part of operating a safe, secure, and regulated gaming environment, bgb88 necessarily collects and processes certain personal information about its players. This Policy sets out in full detail what that information is, the purposes for which it is used, the parties with whom it may be shared, how long it is retained, and the rights available to you in respect of your personal data.

bgb88 takes its data protection responsibilities seriously. We are committed to handling all personal data with integrity, transparency, and proportionality. If you have any questions about this Policy or your personal data at any time, please contact our support team using the details provided in Section 13.

2.1 Data You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with data directly. This includes:

• Full legal name as it appears on your government-issued identification
• Date of birth (used for mandatory age verification — players must be 21 or older)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other)
• Email address (used for account communications and, where you opt in, promotional updates)
• Mobile phone number (used for account verification and two-factor authentication)
• Copies of identification documents submitted for KYC: National ID card, passport, or driving licence
• Proof of address documents: utility bill, bank statement, or government correspondence
• Payment method details: bKash wallet number, Nagad wallet number, Rocket number, bank account name — note that full card/account numbers are never stored directly by bgb88
• Communications you send to our support team via email or live chat, including the content of your messages

2.2 Data Collected Automatically

When you access and use the bgb88 platform, certain technical data is automatically collected to enable the platform to function and to protect the security of all users:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and pages visited within the platform
• Betting history, game session data, deposit and withdrawal transaction records
• Bonus activation records and wagering activity related to promotional offers
• Cookie identifiers and similar tracking technologies (see Section 6)

2.3 Data From Third Parties

In limited circumstances, bgb88 may receive data about you from trusted third-party sources to supplement the information you have provided directly. This includes:

• Identity verification and KYC check results from third-party verification service providers
• Fraud screening and risk assessment data from anti-fraud technology partners
• Payment confirmation data from bKash, Nagad, Rocket, Upay, and banking partners
• Responsible gaming referral information, where you have been referred to bgb88 by a gambling support organisation with your consent

bgb88 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected:

Where bgb88 relies on consent as the legal basis for any data processing activity (for example, sending you promotional emails or SMS notifications about bonuses and new games), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place before your withdrawal. To withdraw consent, contact [email protected] or update your notification preferences within your account settings.

4.1 Contract Performance

The majority of the personal data bgb88 collects is necessary to perform the contract we have with you as a registered player. Without this data, we would be unable to create your account, verify your eligibility, process your transactions, or provide the betting and gaming services you have requested.

4.2 Legal Obligation

Certain data processing activities are required by law. bgb88 is obligated to conduct KYC verification, retain financial transaction records, monitor for suspicious activity, and report certain conduct to relevant authorities. These obligations exist regardless of your individual consent and cannot be waived.

4.3 Legitimate Interests

Some data processing activities are carried out on the basis of bgb88's legitimate interests as a business — specifically, the interest in maintaining platform security, preventing fraud, protecting other players, and improving the quality of our services. Where we rely on legitimate interests, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms.

4.4 Consent

Where bgb88 processes data on the basis of consent — such as sending marketing communications or enabling personalised game recommendations — we will ask for your explicit consent at the relevant point of data collection. Consent is always freely given, specific, and revocable. Withdrawing consent does not affect the services available to you under your account, except in respect of the specific optional activity for which consent was given.

5.1 Service Providers

bgb88 shares personal data with carefully selected third-party service providers who assist in the operation of our platform. These providers are contractually required to process your data only for the specific purposes instructed by bgb88, to maintain appropriate security standards, and not to use your data for their own purposes. Categories of service providers include:

• Identity verification and KYC service providers
• Payment processing partners (bKash, Nagad, Rocket, Upay, and banking institutions)
• Anti-fraud and risk management technology providers
• Cloud hosting and server infrastructure providers
• Customer support platform providers
• Game content providers (Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe) — limited to session data required for game delivery

5.2 Legal and Regulatory Disclosure

bgb88 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other competent authorities where required to do so by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or harm to any individual. bgb88 will, where legally permissible, notify you of any such disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving bgb88, personal data held by the platform may be transferred to the acquiring or successor entity. In such circumstances, bgb88 will take reasonable steps to ensure that your privacy rights continue to be respected and will notify you of any material change in how your data is controlled.

5.4 No Sale of Data

bgb88 does not sell, rent, or trade your personal data to unaffiliated third parties for advertising, marketing, or any other commercial purpose. Your data is used solely to operate and improve the bgb88 platform and the services we provide to you.

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the bgb88 platform. They allow the platform to recognise your device across sessions, remember your preferences, maintain your login session, and collect analytical data about how the platform is used.

6.2 Types of Cookies Used

6.3 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie types, you may adjust your preferences through your browser settings. Most browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling functional or analytical cookies may affect your experience on the bgb88 platform and some features may not work as intended.

bgb88 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for statistical or analytical purposes, it is no longer considered personal data and is not subject to this Policy.

As a data subject, you hold a number of rights in respect of the personal data bgb88 holds about you. These rights are outlined below. To exercise any of them, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

8.1 Right of Access

You have the right to request a copy of all personal data that bgb88 holds about you. We will provide this information in a structured, readable format within 30 days of a verified request. We may ask you to verify your identity before fulfilling an access request to ensure we do not disclose your data to an unauthorised party.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update certain account details (such as your email address or phone number) directly within your account settings. For changes to your legal name or date of birth, you will need to submit supporting documentation for verification.

8.3 Right to Erasure

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests and no overriding grounds exist. Please note that bgb88 is legally required to retain certain categories of data (such as financial transaction records and KYC documents) for defined periods and cannot fulfil erasure requests for this data during the mandatory retention window.

8.4 Right to Restriction

You may request that bgb88 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while an objection to processing is under consideration. Restriction does not mean deletion; it means that the data is stored but not actively used.

8.5 Right to Data Portability

Where processing is carried out on the basis of your consent or contract performance and by automated means, you have the right to receive the personal data you provided to bgb88 in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

8.6 Right to Object

You have the right to object to the processing of your personal data where bgb88 relies on legitimate interests as the legal basis. Upon receiving an objection, bgb88 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without detriment to other platform services. Withdrawal of consent will take effect from the date of your request and does not affect the lawfulness of processing carried out before the withdrawal.

bgb88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bgb88 servers
• Encryption at rest for all sensitive personal data stored on our servers
• Role-based access controls ensuring only authorised personnel can access personal data, and only to the extent required for their specific function
• Two-factor authentication options available for all player accounts
• Continuous automated monitoring for suspicious login attempts, unusual transaction patterns, and potential data breach indicators
• Regular internal security audits and vulnerability assessments
• Strict data minimisation practices — staff access only the minimum data required to perform their duties
• Formal incident response procedures to detect, contain, and remediate any data security event promptly

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bgb88 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of such an event.

You also play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your login credentials and for notifying bgb88 immediately at [email protected] if you suspect any unauthorised access to your account.

The bgb88 platform is strictly intended for adults aged 21 and above. bgb88 does not knowingly collect personal data from any person under the age of 21. Registration on the platform requires confirmation that the applicant is aged 21 or over, and identity verification procedures are in place to enforce this requirement.

If bgb88 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any funds held in accordance with our responsible gaming procedures. Any bonuses or winnings accrued on such an account may be forfeited.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account with bgb88, please contact us immediately at [email protected] so that we can investigate and act without delay.

The bgb88 platform may from time to time contain references to third-party content providers, game studios, or partner brands. bgb88 does not operate or control those third-party properties and is not responsible for their privacy practices or content. This Privacy Policy applies solely to data collected and processed through the bgb88 platform itself.

If you interact with any third-party service in connection with the bgb88 platform — for example, a payment provider such as bKash or Nagad — you should review the privacy policy of that third party independently. bgb88 cannot accept responsibility for how third-party providers handle your personal data once you have been directed to their services.

Game content providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level technical data necessary for game delivery. These providers are bound by contractual data protection obligations and are not permitted to use your data for their own marketing or profiling purposes.

bgb88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the bgb88 platform and, where practicable, by sending an update to the email address associated with your account.

The updated Policy will take effect on the date stated in the notice. Your continued use of the bgb88 platform after the effective date of any revised Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting our support team.

The "Last Updated" date displayed in the hero section at the top of this page reflects when this Policy was most recently revised. We encourage you to review this Policy periodically to remain informed about how bgb88 protects your personal data.

If you have any questions, concerns, or complaints about this Privacy Policy or the way bgb88 handles your personal data, please contact our dedicated data support team using the details below. All communications should be made in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data queries: "Privacy Policy Query" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time target: within 5 business days for standard privacy queries; within 30 days for formal data rights requests
• Language of support: English

bgb88 takes all privacy complaints seriously and will endeavour to resolve any concern fairly and promptly. If you are not satisfied with the resolution of your complaint, you may have the right to escalate the matter to a relevant data protection authority or seek independent arbitration under the dispute resolution provisions of our Terms & Conditions.